Effective Date: September 2024
At O’Carroll Plumbing Services, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our services or interact with our website.
1. Information We Collect
We may collect personal information from you in the following ways:
- Contact Information: When you contact us through our website, via phone, or in person, we may collect your name, email address, phone number, and postal address.
- Service Details: When you hire us for plumbing services, we may collect information about your property and any specific plumbing needs.
- Payment Information: We may collect billing details such as credit card information, bank account numbers, or other payment-related data.
- Website Usage Data: We collect non-personal data such as your IP address, browser type, and how you interact with our website, through cookies and other tracking technologies.
2. How We Use Your Information
The personal information we collect is used for the following purposes:
- Providing Services: To schedule, manage, and perform plumbing services.
- Communication: To contact you regarding your inquiries, bookings, or updates on services.
- Payment Processing: To facilitate payment for services rendered.
- Website Improvement: To analyze website usage and improve our online services.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with:
- Service Providers: Third-party vendors who help us operate our business, such as payment processors or customer support platforms.
- Legal Obligations: If required by law or in response to valid requests from governmental authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your personal information may be transferred.
4. Data Security
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmitting or storing data is completely secure.
5. Your Rights
You have the following rights concerning your personal information:
- Access and Correction: You may request access to or correction of the personal data we hold about you.
- Deletion: You may request that we delete your personal data, subject to certain legal obligations.
- Opt-Out: You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in those communications or contacting us directly.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience, track usage, and store preferences. You can control the use of cookies through your browser settings.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.